Office Hours:
M-F 8:00 am - 5:00 pm CST
info@PictureThisImageStation.com
Phone
(337) 252-3800
P.T.I.S. VIRTUAL SOLUTIONS
Work From Home!
BECOME AN INBOUND CALL CENTER REP
Be an independent contractor!
Make your own hours!
Set your own pace!
Call Us Now!!!
(337) 252-3800
5
5/5
From Man’s Best Friend!
WHAT WE PROVIDE
The Perfect Image Begins With Excellent Customer Service!
With the pandemic’s eruption in 2020, people began working from home more than ever. This has provided an incredible opportunity for many who are struggling to make ends meet, or those who relish in the luxury of working from home. With our training, P.T.I.S. Virtual Solutions sets you up for success right in your own home! And the wonderful benefit from us is our personal white glove service. From training our agents with one-on-one mentoring to prepping for interviews with our list of established clients, P.T.I.S. has you covered from A to Z.
WORK FROM YOUR HOME OFFICE!
THIS COULD BE YOU!!!
Benefits of Working from Home!
Save on TIME, ENERGY, and $$$$
SAY NO TO….
Added fuel costs!
Added vehicle maintenance costs!
Fast food or restaurant lunches to pay for!
AND SAY NO TO COMMUTING IN TRAFFIC AND ROAD CONSTRUCTION!
And finally…
SAY YES!!!
To FLEXIBILITY!
When you make your own hours and set your own appointments!
BECOME A REP, TODAY!
What we teach you
Being a customer service call center rep requires a select set of hard skills and we are here to guide and support you the entire way!
- Answer inbound customer calls. (No sales calls, ever!)
- Listen to callers concerns and provide caller with precise, and satisfactory answers to their queries and concerns in a timely manner.
- De-escalate situations involving dissatisfied customers via positive positioning by remaining pleasant and non-judgmental, offering assistance and support in a tone reflective of a positive outcome.
- Guide callers through troubleshooting, navigating the company site, or using the products or services.
- Collaborate with other call center professionals to improve customer service.
OUR SERVICES
Soft skills relevant to being a successful call center agent.
P.T.I.S. Virtual Solutions appreciates our clients and we are positioned to hire call reps for our list of clients, some of whom are Home Depot, Disney Cruise, and Roadside Assistance. While we are here to teach “hard skills” such as the ability to de-escalate outraged and disgruntled customers via negotiating tactics coupled with active listening, virtual call reps with the most success typically have a set of soft skills, or innate personality traits making them the best of the best in call reps. The types of soft skills we seek in an individual are:
THESE ARE SOME OF THE SKILLS WE SEEK WHEN INTERVIEWING POTENTIAL CALL REPS.
RECOMMENDED PRODUCTS
PC REQUIREMENTS
CPU Speed Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better. Atom, Celeron, Pentium and Opteron processors are not permitted. Hard Drive 20 GB or more of available space 60 GB or more of total space. Memory 4 GB of RAM minimum 8 GB of RAM or better is preferable Operating System Windows 10 Windows 8/8.1 not supported by some clients Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
USB NOISE CANCELING HEADSET
A noise canceling headset is necessary to perform your job. A rotating microphone minimizes background noise for clear calls and a professional atmosphere for our clients. A quiet work environment with no distractions is mandatory for work.
REQUIREMENTS
A smartphone is required to work because we use it to access our virtual private networks (VPN). They cannot work without it. The smartphone serves as a gatekeeper to get into client systems and generates a unique, personal code to get into the client's systems. WiFi is not allowed. Internet service must be hardwired from the modem to the computer via Ethernet cord.
Check your PC to endure you have the proper processor to work for P.T.I.S. Virtual Solutions.
CLASSES START WEEKLY
Certification
We have classes starting up new weekly. Each class is usually for 4-6 hours. There is no class on weekends! Whatever time you pick for class is the same time that you are expected to take your calls while in certification. You are not allowed to change your time for class once you have begun the class. You will have self-paced homework that must be completed prior to the next day of class. Homework is similar to watching a PowerPoint and YouTube videos. At the end of each lesson, there is a short quiz to check your knowledge. You can go back into the lesson to help with the quiz, so basically it is open book test. Classes are typically conducted during the below times, but can be different:
9:00 a.m. – 1:00 p.m. / EASTERN TIME
1:30 p.m. – 5:30 p.m. / EASTERN TIME
6:00 p.m.– 10:00 p.m. / EASTERN TIME
LET’S GET ROLLING
Pay Roll
With this work at home opportunity, you are not an employee and would not be receiving any employee benefits. You are a contract worker and would receive a 1099 at the end of the year for tax purposes.
Class is conducted virtually via computer and the internet with an instructor who teaches you about the client and their systems to help customers. After you complete training, you will go through a certification process where your calls will be scored to show that you are ready to start taking customer calls.
Once you start working, you will receive an invoice for the time worked. Your invoice will be paid to you twice a month via direct deposit. (Your information will need to be supplied to set this up.) You will also be provided with an invoice calendar so you are always aware of the date you will receive payment for your invoice.
3RD PARTY
REQUIREMENTS
A background check is completed by the client via a 3rd party vendor. In rare cases, some clients of P.T.I.S. Virtual Solutions will request drug testing. This is done at the client's expense and has nothing to do with P.T.I.S. Virtual Solutions.
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