P.T.I.S. VIRTUAL SOLUTIONS
PTIS Virtual Solutions
Work-From-Home Customer Service
Platform Training & Intake Support for independent customer-service professionals.
Be an independent contractor!
Make your own hours!
Set your own pace!
Call Us Now!!!
(337) 252-3800
5
5/5
From Man’s Best Friend!
WHAT WE PROVIDE
The Perfect Image Begins With Excellent Customer Service!
With the pandemic’s eruption in 2020, people began working from home more than ever. This has provided an incredible opportunity for many who are struggling to make ends meet, or those who relish in the luxury of working from home. With our training, P.T.I.S. Virtual Solutions sets you up for success right in your own home! And the wonderful benefit from us is our personal white glove service. From training our agents with one-on-one mentoring to prepping for interviews with our list of established clients, P.T.I.S. has you covered from A to Z.
WORK FROM YOUR HOME OFFICE!
THIS COULD BE YOU!!!
Benefits of Working from Home!
Save on TIME, ENERGY, and $$$$
SAY NO TO….
Added fuel costs!
Added vehicle maintenance costs!
Fast food or restaurant lunches to pay for!
AND SAY NO TO COMMUTING IN TRAFFIC AND ROAD CONSTRUCTION!
And finally…
SAY YES!!!
To FLEXIBILITY!
When you make your own hours and set your own appointments!
BECOME A REP, TODAY!
What we teach you
Being a customer service call center rep requires a select set of hard skills and we are here to guide and support you the entire way!
- Answer inbound customer calls. (No sales calls, ever!)
- Listen to callers concerns and provide caller with precise, and satisfactory answers to their queries and concerns in a timely manner.
- De-escalate situations involving dissatisfied customers via positive positioning by remaining pleasant and non-judgmental, offering assistance and support in a tone reflective of a positive outcome.
- Guide callers through troubleshooting, navigating the company site, or using the products or services.
- Collaborate with other call center professionals to improve customer service.
OUR SERVICES
Soft skills relevant to being a successful call center agent.
P.T.I.S. Virtual Solutions appreciates our clients and we are positioned to hire call reps for our list of clients, some of whom are Home Depot, Disney Cruise, and Roadside Assistance. While we are here to teach “hard skills” such as the ability to de-escalate outraged and disgruntled customers via negotiating tactics coupled with active listening, virtual call reps with the most success typically have a set of soft skills, or innate personality traits making them the best of the best in call reps. The types of soft skills we seek in an individual are:
THESE ARE SOME OF THE SKILLS WE SEEK WHEN INTERVIEWING POTENTIAL CALL REPS.
RECOMMENDED PRODUCTS
PC REQUIREMENTS
- Hard Drive Space: 40 GB available, 60 GB total
- Memory: 16 GB RAM
- Operating System: Windows 11 (fully patched, no pending updates)
- Internet Connection: Hard-wired (Ethernet only)
- Minimum 30 Mbps download
- Minimum 10 Mbps upload
- Maximum Latency: 50 ms
- Monitors: Two (2) required, 1920 × 1080 (Full HD / 1080p)
- Webcam: Required
- USB Port: USB 3.0 required for headset
- Processor: Intel i5 (6th gen or higher) / Ryzen 5 or higher
- Minimum 4 cores
- 2.8 GHz or better
⚠️ Apple computers are prohibited / not allowed.
HP Desktop + Monitor — Option 1
Includes one monitor; you will need to purchase a second monitor.
Dell Desktop — Option 2 (No monitors included)
Add two 1920×1080 (Full HD) monitors separately or use existing monitors.
Dell Desktop — Option 3 (No monitors included)
Add two 1920×1080 (Full HD) monitors separately or use existing monitors.
Dell Desktop — Option 4 (No monitors included)
Add two 1920×1080 (Full HD) monitors separately or use existing monitors.
Dell Complete Package: PC + Dual Monitors
Everything included (PC + two 1920×1080 monitors).
Check your PC to ensure you have the proper processor to work for P.T.I.S. Virtual Solutions.
⚠️
You will be required to be on webcam during class.
Drug screening and background check are required.
USB NOISE CANCELING HEADSET
A noise canceling headset is necessary to perform your job. A rotating microphone minimizes background noise for clear calls and a professional atmosphere for our clients. A quiet work environment with no distractions is mandatory for work.
WEBCAM
A noise canceling headset is necessary to perform your job. A rotating microphone minimizes background noise for clear calls and a professional atmosphere for our clients. A quiet work environment with no distractions is mandatory for work.
REQUIREMENTS
A smartphone is required to work because we use it to access our virtual private networks (VPN). They cannot work without it. The smartphone serves as a gatekeeper to get into client systems and generates a unique, personal code to get into the client's systems. WiFi is not allowed. Internet service must be hardwired from the modem to the computer via Ethernet cord.
CLASSES START WEEKLY
Certification
We have classes starting up weekly. Each class is usually for 4-6 hours. There is no class on weekends! Whatever time you pick for class is the same time that you are expected to take your calls while in certification. You are not allowed to change your time for class once you have begun the class. You will have self-paced homework that must be completed prior to the next day of class. Homework is similar to watching a PowerPoint and YouTube videos. At the end of each lesson, there is a short quiz to check your knowledge. You can go back into the lesson to help with the quiz, so basically it is open book test. Classes are typically conducted during the below times, but can be different:
6-Hour Certification Classes
Eastern Time (ET)
- 9:00 AM – 3:00 PM
- 3:00 PM – 9:00 PM
- 4:00 PM – 10:00 PM
4-Hour Certification Classes
Eastern Time (ET)
- 9:00 AM – 1:00 PM
- 3:00 PM – 7:00 PM
- 6:00 PM – 10:00 PM
LET’S GET ROLLING
Pay Roll
With this work at home opportunity, you are not an employee and would not be receiving any employee benefits. You are a contract worker and would receive a 1099 at the end of the year for tax purposes.
Class is conducted virtually via computer and the internet with an instructor who teaches you about the client and their systems to help customers. After you complete training, you will go through a certification process where your calls will be scored to show that you are ready to start taking customer calls.
Once you start working, you will receive an invoice for the time worked. Your invoice will be paid to you twice a month via direct deposit. (Your information will need to be supplied to set this up.) You will also be provided with an invoice calendar so you are always aware of the date you will receive payment for your invoice.
Background & Drug Screening
A background check must be completed by each agent of P.T.I. S. Virtual Solutions via a 3rd party vendor selected by the Client. All agents of P.T.I. S. Virtual Solutions will also be required to undergo drug testing at their own expense via a 3rd party vendor selected by the Client.
Office Hours:
M-F 8:00 am - 5:00 pm CST
info@PictureThisImageStation.com
Phone
(337) 252-3800
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