Application – PTIS VIRTUAL SOLUTIONS

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Name

Phone

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Have you worked in a call center before?

What is your primary language spoken?

Do you have any previous customer service experience?

Do you speak any foreign languages?

If yes, what positions have you held?

If yes, please list the foreign language(s)

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How did you hear about us?

Additional Comments

File Resume

Click or drag a file to this area to upload.

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Section 2 of our interview process

For this section of your application process, you will be listening to phone calls and asked to answer questions regarding your thoughts on how these calls were handled.

Click on Pommy's picture to hear the first call! After listening, please answer the questions below and move on to Call 2.

What type of service did the representative provide to the customer?

Was the customer provided excellent customer service?

Yes
No
Unsure

Do you think the customer is satisfied with the service and care received from the representative?

Yes
No
Unsure

Does the customer service representative have any areas for improvement? If so, please explain what you might do differently.

Do you hear anything that the customer service representative can have done or said differently?

Do you think the customer's reason/issue for calling in was resolved?

Please comment if you have any additional thoughts

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Section 3 of our Application process

For this section of your application process, you will be listening to the second phone call and must answer questions regarding your thoughts on how this call was handled.

Click on Gordy's picture to hear the call! After listening, please answer the questions below and then hit submit to send us your application.

What type of service did the representative provide to the customer?

Was the customer provided excellent customer service?

Yes
No
Unsure

Do you think the customer is satisfied with the service and care received from the representative?

Yes
No
Unsure

Does the customer service representative have any areas for improvement? If so, please explain what you might do differently.

Do you hear anything that the customer service representative can have done or said differently?

Do you think the customer's reason/issue for calling in was resolved?

Please comment if you have any additional thoughts.

P.T.I.S. VIRTUAL SOLUTIONS

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