Job Overview
This page outlines our work-from-home customer service opportunities, including responsibilities, qualifications, and the application process.
Requirements
To work from home successfully, this position requires specific equipment and a hard-wired internet connection.
Apple computers and Wi-Fi connections are not permitted.
Please review the full equipment requirements before applying.
Job Responsibilities
Independent contractors will be responsible for delivering professional, high-quality customer service while representing client brands. Responsibilities include, but are not limited to:
Answer inbound customer calls in a timely and professional manner
Actively listen to customer concerns and provide accurate, satisfactory resolutions
De-escalate dissatisfied customer situations using positive positioning, empathy, and non-judgmental communication
Maintain a calm, pleasant tone while guiding conversations toward positive outcomes
Navigate client systems, websites, products, and services to assist customers effectively
Troubleshoot issues and guide customers step-by-step as needed
Personalize each interaction by acknowledging the reason for the call and engaging the customer by name when appropriate
Ask discovery questions to identify the root cause of customer inquiries
Use available resources accurately to determine the best solution
Resolve objections in a positive, solution-focused manner
Work collaboratively with other customer service professionals when needed to achieve one-call resolution
Promote the value of products and services when appropriate
Create effortless customer experiences focused on first-call resolution
Demonstrate problem-solving skills and sound judgment
Show appreciation to customers and reinforce a positive brand experience
Additional responsibilities may vary based on client program.
What Makes a Successful Agent
Active listening
Clear, professional communication
Empathy and patience
Ability to remain calm under pressure
Strong problem-solving skills
Positive, solution-oriented mindset
Attention to detail
Comfort navigating multiple systems
Benefits
Working as an independent contractor provides flexibility and control over your schedule and work environment. Benefits include:
Flexible scheduling — choose your own work hours once training is completed
Training flexibility — select from morning, afternoon, or evening training sessions
Work-life balance — never miss important doctor’s appointments, family events, or school activities
100% remote work — the entire role is virtual
Paid training
Client choice — select from available clients based on your preferences
Cost savings — save on gas, work attire, lunches, vehicle maintenance, and commuting expenses
More personal time — spend more time with family and friends
Childcare flexibility — work from home and reduce childcare-related costs
Income control — work as many hours as you choose and control your earning potential
Schedule compatibility — work around school schedules, including your own or your children’s
No commute
FAQs
Is this a work-from-home position?
Yes. This is a 100% remote, work-from-home opportunity.
Am I an employee or an independent contractor?
All agents are engaged as independent contractors.
Is training provided?
Yes. Paid training is provided. Training sessions are available during the morning, afternoon, or evening.
Is training attendance required?
Yes. 100% attendance during training is mandatory. Missing any portion of training may result in removal from the training class.
How long are training classes?
Training classes are either 4 or 6 hours per day, held Monday through Friday. There are no weekend classes, and most major holidays are observed.
Is training conducted virtually?
Yes. Training is conducted 100% virtually.
Is homework required during training?
Yes. Homework assignments are mandatory and must be completed in order to successfully pass training.
Will I be required to be on camera during training?
Yes. Agents must be on camera during class when instructed by the trainer. The instructor will advise when it is acceptable to be off camera.
Is there a background check or drug testing?
Yes. Background checks and drug testing are required for participation.
Can I choose my own schedule?
Yes. After training is completed, agents can select their own work schedules.
Is there a minimum number of hours I must work?
Yes. Agents must commit to a minimum of 15 hours per week. There is no maximum number of hours, subject to client availability.
What internet connection is required?
A hard-wired internet connection is required. Wi-Fi is strictly prohibited. Applicants must meet all technical requirements listed above.
Can I choose which client I work for?
Yes. Agents may select from available client programs based on availability and preferences.
Is there a commute?
No. This is a fully remote position.
Join Us
Start Your Application
PTIS Virtual Solutions
Remote Customer Service Opportunities
Email: info@PictureThisImageStation.com
Phone: (337) 252-3800
Office Hours: Monday–Friday | 9:00 AM – 5:00 PM CST
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